Luna & Me Auto-Repeat

The easiest way to get the food your pets love, right when they need it.

Simple & Secure
Setting up Auto-Repeat is easy! Simply select the schedule on any product page and checkout as normal.

Works automatically
Our Auto-Repeat system keeps track of your repeat cycle and automatically process your order, so you don’t have to.

Fits around you
We’ll process your Auto-Repeat order on the next working day and deliver with a 1 hour time slot. No signature is required for delivery, you can leave specific instructions of where your parcel should be left, if you’re not going to be in.

No Commitment
Cancel, Pause or Amend your Auto-Repeat order at any time. Contract free and no hidden costs.

Schedules
Auto-Repeat is available on most of our products. Simply select an item you’d like to place for repeat ordering and choose from a predefined schedule.

Checkout as normal
Add the product into your basket and checkout like normal. Your repeat order is contract free so there’s no need to feel committed and it can be cancelled at any time.

View and modify your Auto-Repeat orders
You’ll have complete control over your Auto-Repeat orders. Giving you the flexibility to edit billing information, change delivery details, pause and cancel. You can also track your order history and see your next Auto-Repeat date.

Luna & Me Auto-Repeat FAQ’s

Is Auto-Repeat secure?

Yes! Firstly we don’t store your credit card data on our servers. At the point of your first order, your card data is sent and stored with our payment service provider, our PCI Level 1 compliant payment partner.

Is my card used to charge future transactions?

Auto-Repeat orders are handled by our payment service provider. Not retaining or using your credit card details keeps everything secure.

Can I change my card details for my Auto-Repeat order?

Yes, you can update your card information at any time. Simply login and add a new card.

Why has my Auto-Repeat order not been processed?

There are a number of reasons for not being processed. Three of the most common reasons are:
Your card has expired.
There are not enough funds against the card to process the order.
Your last Auto-Repeat order has been cancelled or paused.

If this happens, you’re Auto-Repeat order will be paused and we will email you. Simply add a new card to re-start Auto-Repeat.

Can my Auto-Repeat order be amended or updated?

Absolutely! You can add to your repeat order at anytime. You can also change the Auto-Repeat schedule or even pause and restart your Auto-Repeat order at any time. Simply login and navigate to your repeat orders.

Can I cancel my Auto-Repeat order?

Yes, you can cancel you’re Auto-Repeat order at any time. There are no contracts and you’re free to leave at any time.

When will my Auto-Repeat order be delivered?

Auto-Repeat orders will be dispatched via DPD on a next working day process. Order’s processed on a Friday or over the weekend will be dispatched the next working day.