Delivery

LUNA & me Christmas Delivery 2019

This year our delivery schedule is unusual due to the Christmas break. Our last normal despatch day before Christmas is Thursday 19th December for delivery on Friday 20th December.

We will then be offering a limited despatch on Monday 23rd December for delivery on 24th December. As this means delivery on Christmas Eve, we ask you to avoid this day unless absolutely necessary as DPD may be unable to guarantee delivery. There is no two-day service available.

We will then be offering a limited despatch on Monday 30th December for delivery on 31st December. As this is New Years Eve, we again ask you to avoid this day unless absolutely necessary as DPD may be unable to guarantee delivery. There is no two-day service available.

Thursday 2nd January 2020, orders should be placed by 12 noon for delivery on Friday 3rd January. There is no two-day service available.

Christmas Delivery FAQ’s

On Repeat? Please note the Christmas delivery schedule applies to all On Repeat orders. It is imperative for you to ensure your On Repeat is set to reflect this.

We recommend that you become familiar with your On Repeat account. You have complete control over your On Repeat orders. Giving you the flexibility to edit delivery addresses, change delivery dates, and update the content of your order.

Two-day delivery zone? Please note that if you live in a 2 day delivery zone your order must be placed no later than 1pm on Wednesday 18th December for delivery on Friday 20th. Then our 2 day service will be available again from Monday 6th January 2020.

Courier Delays? Due to the increase in parcels being delivered, courier delays are more common. As the weather is colder, our products will remain safe in transit for 3-4 days.

Recommendations? We suggest you place your order for delivery as early as possible to give us the best chance to ensure you have enough food for the festive period.

In between orders? Orders placed/processed outside of these delivery days will automatically fall to the next-available delivery day. Please do not rely on days that are Limited.

Order Notes? We appreciate order notes, use the customer notes section before you move to checkout to tell us important information about your order, including; preferred delivery date, safe-place, etc.

Christmas 2019 Delivery Calender

Monday 16th December - Normal

Tuesday 17th December - Normal

Wednesday 18th December - Normal | Last day for 2-day zone

Thursday 19th December - Normal

Monday 23rd December - Limited | Order by 12 noon | No 2-day zone

Monday 30th December - Limited | Order by 12 noon | No 2-day zone

Thursday 2nd January - Limited | Order by 12 noon | No 2-day zone

Monday 6th January - Normal

If your delivery address is within Mainland UK*.

Delivery is FREE* for all orders of 25kg or more, of Luna & Me products.

Delivery is £5.95* for all other orders over 5kgs – 25kgs.

When will my order arrive?

The majority of UK Orders are shipped using next-day delivery.

Order by 1pm for next day delivery.
Delivered Tuesday-Friday (excluding bank or public holidays).
Orders placed by 1pm Monday-Thursday, delivered next day.
Orders placed Friday, Saturday or Sunday, delivered on Tuesday.
Any orders placed after 1pm will be delivered within 2 days.
Mainland UK only. Not available for remote postcodes.
Delivered by DPD who will provide parcel recipients with a one hour delivery window, notified by SMS and email.
Please note next-day delivery is not guaranteed.
Occasionally your delivery may be delayed, our products will remain safe in transit for 3-4 days.

Isle of Man, the Channel Islands, the Isle of Wight, the Isles of Scilly, Northern Ireland, and Scottish Highlands.

Sorry, but currently we do not deliver outside of Mainland UK. We will try to change this in the future!

Order Process

To help you keep track of your order, we will:

Send a confirmation email to confirm your order.
Send a despatch email to let you know your parcel is on its way.
If your delivery is for a repeat order, we will send you a reminder email to let you know your parcel is on its way.
DPD (our courier) will send an email advising you of the day your delivery is due.
DPD will also send an email and text detailing a 1 hour timed delivery slot.
If this time is not convenient then you can request delivery to a safe place or neighbour.

How much fits in a box?

We can fit 9kgs Patties Or 15kgs of Mince per box. For optimum shipping we therefore recommend the following:

10 x 900g Patties plus one bone and a bag of treats

30 x 300g Patties plus one bone and a bag of treats

20 x 700g Mince plus one or two bones and a bag of treats

Help!

We’re here to help! Fill out our contact form and someone from our customer service team, will get back to you in no time.

For further details please see our terms of service.

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