Easter 2019

Our last despatch day before Easter 2019 is 17th April for delivery on 18th April. Order by 12 noon for delivery on 17th April.

We will then be despatching on 23rd April for delivery on 24th April.

Normal despatch resumes from 24th April.

Please note that if you live in a 2 day delivery zone then your order must be placed no later than 12 noon on 15th April. 

We suggest you place your order for delivery as early as possible to give us the best chance to ensure you have enough food for the Easter period. Deliveries arriving on Thursday 18th April are expected to be exceptionally high, please avoid this day if you possibly can!

On Repeat Easter 2019

Please note the Easter delivery schedule applies to all On Repeat orders.
It is imperative for you to ensure your On Repeat is set to reflect this.

We recommend that you become familiar with your On Repeat account.  You have complete control over your On Repeat orders.  Giving you the flexibility to edit delivery addresses, change delivery dates, and update the content of your order.  

UK Delivery Service

If your delivery address is within Mainland UK*.

Delivery is FREE* for all orders of 25kg or more, of Luna & Me products.

Delivery is £2.95* for all other orders of 15kgs – 25kgs.

Delivery is £5.95* for all other orders over 5kgs – 15kgs.

When will my order arrive?

The majority of UK Orders are shipped using next-day delivery.

Order by 1pm for next day delivery.
Delivered Tuesday-Friday (excluding bank or public holidays).
Orders placed by 1pm Monday-Thursday, delivered next day.
Orders placed Friday, Saturday or Sunday, delivered on Tuesday.
Any orders placed after 1pm will be delivered within 2 days.
Mainland UK only. Not available for remote postcodes.
Delivered by DPD who will provide parcel recipients with a one hour delivery window, notified by SMS and email.
Please note next-day delivery is not guaranteed.
Occasionally your delivery may be delayed, our products will remain safe in transit for 3-4 days.  

Isle of Man, the Channel Islands, the Isle of Wight, the Isles of Scilly, Northern Ireland, and Scottish Highlands.

Sorry, but currently we do not deliver outside of Mainland UK. We will try to change this in the future!

Order Process

To help you keep track of your order, we will:

Send a confirmation email to confirm your order.
Send a despatch email to let you know your parcel is on its way.
If your delivery is for a repeat order, we will send you a reminder email to let you know your parcel is on its way.
DPD (our courier) will send an email advising you of the day your delivery is due.
DPD will also send an email and text detailing a 1 hour timed delivery slot.
If this time is not convenient then you can request delivery to a safe place or neighbour.

How much fits in a box?

We can fit 9kgs Patties Or 14kgs of Mince per box. For optimum shipping we therefore recommend the following:

10 x 900g Patties plus one bone and a bag of treats

30 x 300g Patties plus one bone and a bag of treats

20 x 700g Mince plus one or two bones and a bag of treats

FREE DELIVERY is slowly changing!

For the last three years, we have kept our delivery charges the same. 
Reluctantly, after continuous price increases, Free Delivery is changing.
Slowly, to allow you plenty of time to adjust your orders.

5kgs ~ 15kgs remains the same £5.95
Over 15kgs ~ Free Delivery until 1st March 2019
15kgs ~ 25kgs (will increase from 1st March 2019) £2.95 
15kgs ~ 25kgs (from 1st June 2019 onwards) £5.95 
Over 25kgs (from 1st March 2019) ~ Free Delivery

P.S. Although our delivery charges have increased a tiny bit..we’ve worked hard to keep them at the lowest of any other raw pet food company.

Help!

We’re here to help! Fill out our contact form and someone from our customer service team, will get back to you in no time.

For further details please see our terms of service.