Christmas Deliveries 2018

This year our delivery schedule is unusual due to the Christmas break.

Our last despatch day before Christmas is 20th December for delivery on 21st December. Order by 12 noon for delivery on 21st December.

We will then be despatching on 27th December for delivery on 28th December.

Normal despatch resumes from 2nd January for deliveries from 3rd January.

Please note that if you live in a 2 day delivery zone then your order must be placed no later than 1pm on 19th December. 

Due to the increase in parcels being delivered, delays are more common.  As the weather is colder, our products will remain safe in transit for 3-4 days.  

We suggest you place your order for delivery as early as possible to give us the best chance to ensure you have enough food for the festive period.

UK Delivery Service

If your delivery address is within Mainland UK*.

Delivery is FREE* for all orders of 15kg or more, of Luna & Me products.

Delivery is £5.95* for all other orders over 5kgs.

When will my order arrive?

The majority of UK Orders are shipped using next-day delivery.

Order by 1pm for next day delivery.
Delivered Tuesday-Friday (excluding bank or public holidays).
Orders placed by 1pm Monday-Thursday, delivered next day.
Orders placed Friday, Saturday or Sunday, delivered on Tuesday.
Any orders placed after 1pm will be delivered within 2 days.
Mainland UK only. Not available for remote postcodes.
Delivered by DPD who will provide parcel recipients with a one hour delivery window, notified by SMS and email.
Please note next-day delivery is not guaranteed.
Occasionally your delivery may be delayed, our products will remain safe in transit for 3-4 days.  

Isle of Man, the Channel Islands, the Isle of Wight, the Isles of Scilly, Northern Ireland, and Scottish Highlands.

Sorry, but currently we do not deliver outside of Mainland UK. We will try to change this in the future!

Order Process

To help you keep track of your order, we will:

Send a confirmation email to confirm your order.
Send a despatch email to let you know your parcel is on its way.
If your delivery is for a repeat order, we will send you a reminder email to let you know your parcel is on its way.
DPD (our courier) will send an email advising you of the day your delivery is due.
DPD will also send an email and text detailing a 1 hour timed delivery slot.
If this time is not convenient then you can request delivery to a safe place or neighbour.

How much fits in a box?

We can fit 9kgs Patties Or 14kgs of Mince per box. For optimum shipping we therefore recommend the following:

10 x 900g Patties plus one bone and a bag of treats

30 x 300g Patties plus one bone and a bag of treats

20 x 700g Mince plus one or two bones and a bag of treats

Help!

We’re here to help! Fill out our contact form and someone from our customer service team, will get back to you in no time.

For further details please see our terms of service.