Customer reviews

We know there are lots of different options when it comes to pet food companies. LUNA & me isn’t like any of them!

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LUNA & me
Lilly-anne M.
Easy to shop have heard brilliant things about

Easy to shop have heard brilliant things about the company I'm waiting for my order to come will update when arrives

Thank you for choosing LUNA & me, Lilly-Anne. We’re pleased you found ordering so easy and hope everything receives the same five-star approval when it arrives.

With care,
LUNA & me

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LUNA & me
Sandra C.
Shopping is great

Shopping is great, I buy on subscription so it’s all done for me. I can edit at any time

Thank you, Sandra. We’re delighted On Repeat is making life easier while still giving you the flexibility to make changes whenever you need to.

With care,
LUNA & me

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LUNA & me
Rosie M.
Absolutely love Luna & Me

Absolutely love Luna & Me. The communication is excellent and the food arrives speedily the next day.

Thank you, Rosie. We’re so pleased you have been happy with our communication and speedy deliveries.

With care,
LUNA & me

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LUNA & me
Anonymous
our puppy absolutely loves his meal times

our puppy absolutely loves his meal times with luna and me food. the quality of his food is exceptional and the treats too. knowing we are feeding him the highest quality food at reasonable prices is really good. the delivery is brilliant, choose a date and await for it to arrive and when it arrives it arrives nicely packaged in polystyrene and ice packs... so easy!!

Thank you for such a lovely review, Joanne. We’re delighted that Dexter loves both his meals and treats, and that everything from choosing your delivery date to receiving your order feels so easy.

With care,
LUNA & me

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LUNA & me
Clair K.
Easy site to

Easy site to use

Thank you, Clair. We’re so pleased you found our website easy to use.

With care,
LUNA & me

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LUNA & me
DAVID S.
My maine coon Chunk loves

My maine coon Chunk loves luna and me , more than katkin . well done

Chunk clearly knows what he likes. Thank you, David; we’re so glad he is loving his LUNA & me meals.

With love,
LUNA & me

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LUNA & me
Ivan D.
Good quality and very tasty.

Good quality and very tasty. My cats love it

Good quality, great taste and happy cats. That is everything we want to hear, Ivan.

With love,
LUNA & me

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LUNA & me
Louise b.
Wouldn’t feed my baby anything

Wouldn’t feed my baby anything else

Nothing else will do - that is one very discerning little customer. Thank you, Louise.

With love,
LUNA & me

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LUNA & me
Marina
No more food thrown away !

I would constantly throw food away and donate the rest because my girl was soooo fussy . With Luna & me we’ve not had any rejection whatsoever and it’s handy that it’s already portioned so no weighing and messiness at meal times

No more wasted food is a wonderful result. We’re so glad the Patties have made mealtimes cleaner, easier and much happier for you both, Marina.

With love,
LUNA & me

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LUNA & me
Mrs d.
I order a taster pack

I order a taster pack for my fussy dog. It was fast delivery, the packaging was great and my dog now eats with no fuss.

Thank you, Natalie. A fussy dog choosing our food is always a win. We're delighted to hear you've been pleased with our delivery and the packaging, too.

With love,
LUNA & me

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LUNA & me
Marianne H.
Started thw transition for my

Started thw transition for my three cats five days ago and they immediately took to it. They were clearly more interested in their Luna & me patties than the pouches they had been on. By day three they were fully transitioned. They are getting hungrier quicker than before, but the website explained this would probably happen as their stomachs adjusted to the higher quality food so I'm not too concerned about it. Haven't noticed a difference in litter tray smells yet, but it's only been a few days so I'm not surprised by that.

I had already seen the reviews about the "excess polystyrene" so when my package arrived I was prepared for this, however Luna & me had replied reassuring customers that it was recyclable material, despite it's appearance.

If you're on the fence about making the change, follow your instincts and take a leap of faith!

Three cats fully transitioned in three days is an impressive start. You handled the transition beautifully, Marianne, and it sounds as though they knew immediately which dinner they preferred. Thank you for taking that leap of faith with us.

With love,
LUNA & me

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LUNA & me
Emma H.
Looks very good quality food,

Looks very good quality food, arrived well packaged the next day, unfortunately neither of my two cats will eat it or even try it, they also wouldn’t eat the bag of treats :cry:

Thank you for giving us a try, Emma. Cats can take time to come round to fresh food, and sometimes it takes a different approach. If you'd like, do get in touch, and we can talk you through a few things that might help. We're here if you want to give it another go.

With love,
LUNA & me

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LUNA & me
Jean B.
Dogs have enjoyed these Luna

Dogs have enjoyed these Luna patties since they were puppies. Both dogs are fit and healthy.

From puppyhood to two fit and healthy dogs - that means a great deal, Jean. Thank you for trusting us with them all these years.

With love,
LUNA & me

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LUNA & me
Jessica N.
Great food! Both my cats

Great food! Both my cats love this after changing over from nutriment!
Only downside was my dpd driver didn’t deliver until very late in the day/evening so all the meat was partially defrosted!
No complaints, looking forward to purchasing new flavours for them to try!

Two happy cats and new flavours still to explore - what a lovely start. Some softening during transit is completely normal; as long as the food is cold to the touch, it is safe to place straight into the freezer. We’re glad everything else has been such a success, Jessica.

With love,
LUNA & me

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LUNA & me
Tazmyn
Happy cat, happier cat mum

So far, so good! My kitty is absolutely loving his Luna! He was already a very healthy cat on a raw diet, however I felt I wasn’t getting the full benefits from the previous brand I was using. Since starting Luna&me his coat has become gorgeously shiny, he’s malted less, , he’s bulked out a bit more, he’s more energetic and he’s just overall obsessed with his new dinners! For the price point I’m so surprised at how amazing these meals are! All around a brilliant brand.

A happy cat and a happier cat mum - exactly as it should be. That shiny coat, new energy and complete obsession with dinner say it all. We’re so glad Archibald is thriving, Tazmyn.

With love,
LUNA & me

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LUNA & me
Paul W.
Excellent service delivered on time

Excellent service delivered on time as promised our kittens love the pates

Excellent service and kittens who love their Patties - that is everything we aim for. Thank you, Paul.

With love,
LUNA & me

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LUNA & me
Jessica R.
Pros and cons, will probably switch back

Pros
- easy to portion up without weighing
- defrosts quickly compared to other raw frozen meals
- dog likes it
- no stomach upsets

Cons
- loads of plastic packaging including a huge wedge of styrofoam in each box
- high price and delivery fee compared with other companies
- it’s a faff to store if you need to split packs
- very annoying regular AI emails waffling on about nothing in particular.

Thank you for such thoughtful and balanced feedback, Jessica. We’re so pleased your dog enjoys the food and that the portioning and quick defrosting work well for you.

We have heard your points about the packaging, cost, storage and emails too; feedback like this helps us understand where the overall experience could be better.

We’d be sorry to see you go. Please do get in touch before you decide, as we would love the opportunity to see whether we can make things work better for you.

With love,
LUNA & me

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LUNA & me
Christina R.
The food is great and

The food is great and customer services are good. Unfortunately the courier service they choose DPD are diabolical. They throw packages over the gate and half way down the driveway ruining packaging and the food or they dump it on the doorstep saying it’s in the front porch! They say as it’s food it can just be left!

Thank you for your review, Christina. We’re so pleased you’re happy with the food and the care you’ve received from our team.

We’re sorry about the delivery issue with DPD. We investigated immediately, raised a formal complaint with DPD and arranged a full replacement. We hope this has restored your confidence in us.

With love,
LUNA & me

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LUNA & me
Halima
Best and easiest

I love the quality and the range of flavours of the raw patties offered for cats. As well as how easy it is to open the package and feed. The only thing I would like for the subscription boxes such as the discovery box is if we could substitute one flavour for another as my cats unfortunately do not seem to like duck much anymore but love the other flavours.

Thank you, Halima. We’re glad the quality, variety and easy portioning are working so well for you. Our Discovery Boxes have fixed contents, but each recipe can also be ordered individually, so you can build an order around the flavours your cats prefer.

With love,
LUNA & me

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LUNA & me
Vickie A.
Well packaged, excellent quality and

Well packaged, excellent quality and quick delivery. Website was easy to use and a wide variety of items available to choose from. Good value for money too and bonus of eat patty already portioned out so no needing to weigh raw food each meal time.

Thank you, Vickie; that’s everything we aim for in one review. We’re really glad it’s all working as it should.

With love,
LUNA & me

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LUNA & me
Natalie H.
I have used other companies

I have used other companies over the years for my raw dog food and have to say Luna & Me is by far the best and I wish I found them sooner.
The quality, the price, the selection, the quick delivery and the fact they come in 100g patties make it ideal especially with more than 1 dog, you couldn’t ask for better.
Also the coconut crunch treats, as my dogs LOVE coconut, this is perfect only downside they don’t do a bigger bag!! I would love to use these as a kibble alternative :pink_heart:

Thank you, Natalie, really glad you found us, and that the 100g Patties are making life easier with more than one dog. We've noted the request for a bigger bag of Coconut Crunch; you're not the first to ask.

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LUNA & me
Clare C.
I have 2 cats and

I have 2 cats and I have switched them to Luna and Me and they love it. The transition took a while and I took it slowly. Huge difference in the litter tray smell too!! They have half a patty each, twice a day and I mix in a little water to loosen it up as one of my cats is a bit of a princess and likes it more sloppy!

Thank you, Clare; you did the transition exactly right, and the litter tray difference is one of the first things cat owners notice. Love that the princess gets hers with a splash of water.

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LUNA & me
Emma C.
C

Good customer service

Thank you, Emma, that means a lot. We work hard to make sure the team is there when you need them.

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LUNA & me
Kati S.
I was actually going to

I was actually going to send you an email saying thank you for your lovely food! My 6 dogs are raw fed so I knew I wanted to find a high quality raw brand for my kittens too. They didn't come from the best place and were fairly poorly when I got them but their coats are getting more glossy by the day, their poops are now firm and healthy and they are bright, fun and full of energy! Not to mention the fact that they absolutely LOVE the food :u1F970: Thank you so much :pray::skin-tone-2:

Thank you, Kati; this is a wonderful thing to read. Those kittens are clearly in very good hands, and it shows. Glossy coats, firm digestion, and being full of energy are exactly what good food should do. We're so glad they're thriving.

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LUNA & me
Alice L.
Our two cats Pablo and

Our two cats Pablo and Pedro love their food!

Thank you, Alice; lovely names. Glad Pablo and Pedro are both happy with it.