Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”

The data subject has rights under the GDPR. These consist of:

• The right to be informed
• The right of access
• The right to rectification
• The right to be forgotten
• The right to restrict processing
• The right to data portability
• The right to object

Rights in relation to automated decision making and profiling. Each of these rights is supported by appropriate procedures within LUNA & me LTD that allow the required action to be taken within the timescales stated in the GDPR.

If you would like to exercise any of these rights, please contact us via the details within the next section of this document.

We do not store your financial information, whether your order is placed over the internet, in person, or over the telephone.

Any personal data provided by you will remain confidential. We will only share your personal data with trusted third parties where necessary- for example, our courier, for fraud management (with law enforcement bodies), to handle complaints, marketing (with your consent) and so on.

We will retain your delivery address, name and any email address provided with your order or when you set up your account. We also store notes from any conversation had with our staff by any means of communication, your order history and receipts.

In certain circumstances we need your personal data to comply with contractual obligations – for example passing your address to our courier to ensure delivery of your purchase. Your order could be delayed if the relevant information is not provided with your order.

If contacting us regarding a specific dog’s or cat’s dietary requirements we store the name, age, gender, breed, medical history and diet history of your dog or cat along with notes about what was discussed.

You can request the information we store at any time. We will get back to you within the time restraints of GDPR.

If you wish for your details to not be processed please notify us by email: hello@lunaandme.com or write to us Horn Park Quarry Business Park, Beaminster, Dorset, England, DT8 3PT.

We collect your personal data when:

• You use your online account to place orders, telephone your order through or in person at our retail store(s),
• When you create an account with us
• When you engage with us on social media
• When you enter prize draws
• When you contact us by any means with a query or complaint or ask our staff to email information to you
• When you review our products or service
• When you fill in any online form
• When you choose to complete any surveys we may send you
• When you sign up to our mailing list
• When you create any kind of appointment with us
• When you visit any premises which have CCTV systems operating for the security of both customers and staff. These CCTV systems may record your image during your visit.
• When you telephone us calls may be recorded for training and quality purposes.

We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Where we have given you (or where you have chosen) a password, which enables you access to certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

If you sign up for our newsletter you will receive emails with news and offers regularly. You can unsubscribe from these emails by clicking the ‘unsubscribe’ button on every newsletter, or by contacting us on the details above.

For incomplete orders you will receive emails from LUNA & me within 1 hour of signing up, after 24 hours and after 7 days. After 7 days you won’t be notified any further. If you complete your order before the next notification then email notifications will stop. If you enter your details at the checkout without completing your order then you will also be included in this service.

After placing an order on our website you may receive an email from our reviews partner with an invitation to review your order. By placing an order you accept that our reviews partner may follow with this email.

Our website may contain links to other websites. Once you have used these links to leave our site we have no control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy policy. You should exercise caution and review the privacy policy applicable to the website in question.

Cookies are small text files stored on your device when you visit a website. They help websites work properly, remember certain choices, understand how visitors use the site and, where consent is given, support advertising and measurement.

Our website, lunaandme.com, uses cookies and related technologies. Some cookies are strictly necessary for the website to function, such as allowing you to move around the site, add products to your basket, checkout securely and access your account. These essential cookies cannot be switched off through our cookie preferences tool.

With your consent, we may also use non-essential cookies and related technologies to improve our website, measure performance, measure advertising, support remarketing and help deliver personalised and non-personalised advertising, including ads personalisation.

Types of cookies we use

Strictly necessary cookies – these cookies are essential for the website to work properly. They enable core features such as security, shopping basket functionality, checkout, account access and remembering your cookie choices. These cookies are always active because the website cannot function properly without them.

Functional cookies – these cookies allow the website to remember choices you make, such as preferences or settings, to provide enhanced features and a more personalised experience.

Performance and analytics cookies – these cookies help us understand how visitors use our website, such as which pages are visited most often and whether users encounter errors. This helps us improve how the website works.

Targeting and advertising cookies – these cookies may be used, where you give consent, to measure advertising, support remarketing, understand how visitors interact with our adverts, and help deliver personalised and non-personalised advertising, including ads personalisation. These cookies may be set by us or by advertising partners, including Google.

Google and advertising partners

Where you give consent, Google and our advertising partners may use cookies, related technologies and personal data from your device or browser, such as online identifiers, IP address, browsing activity, purchase activity and cookie identifiers, for advertising measurement, remarketing, conversion measurement and personalised or non-personalised advertising.

Google explains how it uses personal data received from websites and apps that use its services. You can read more on
Google’s Business Data Responsibility Site.

Managing cookies

You can accept, reject or manage non-essential cookies through the cookie banner or cookie preferences tool on our website. You can change your preferences at any time by reopening the cookie preferences tool.

You can also control cookies through your browser settings. Most browsers allow you to block, delete or manage cookies. Please note that if you block strictly necessary cookies, parts of our website may not work correctly, including basket, checkout and account features.

For further information about cookies and your privacy rights, you can visit the Information Commissioner’s Office website at
www.ico.org.uk.

We take any complaints about how we collect and use your personal data very seriously. If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.

You can also complain to the Information Commissioner’s Office in one of the following ways:

Report a concern online at https://ico.org.uk/concerns/

Call 0303 123 1113

Or write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

© LUNA & me 2014-2024