5kgs+ Delivery = £5.95
5kgs+ Delivery to Restricted Locations = calculated at checkout.

We deliver through DPD with their handy text and email updates, time slot and delivery confirmation.

Your order will arrive on Tuesday through to Friday (excluding on bank or public holidays).
Next-Day Delivery on orders placed by 1pm Monday-Thursday. Orders placed Friday, Saturday or Sunday are delivered on Tuesday.

Orders placed Friday, Saturday or Sunday, delivered on Tuesday.

If you need your order delivered on a specified day (Tuesday through to Friday), use customer notes in your shopping bag.
Some addresses are harder to reach for our couriers, please check Restrictions for more information.

Whilst we always aim for next-day delivery please note, next-day delivery cannot be guaranteed.

On rare occasions your delivery may be delayed; our food-safe boxes keep our food fresh for 3-4 days whilst in transit.

To keep your pet’s food safe, frozen, and where it belongs, at your door.

At LUNA & me, every box is packed with love, frozen for freshness, and sent out with care.

But once it leaves our hands, only you can tell DPD what to do at your doorstep.

They won’t take instructions from us, and they don’t always knock or wait.

That’s why it’s essential to set your delivery preferences directly in the DPD app.

Why this matters:

1. Frozen food can’t wait on a doorstep
2. Stolen parcels are on the rise
3. We can’t replace lost or spoiled deliveries if instructions aren’t added via the app

What to do (it only takes a minute):

1. Download the DPD App
2. iPhone
3. Android
4. Log in or create your account. Use the same email and phone number you used at checkout.
5. Find your upcoming delivery. Tap your LUNA & me order in the app or via your DPD tracking link.
6. Add clear delivery instructions. Choose a safe place (shed, porch, box, etc.) Upload a photo of your home to help the driver to pinpoint your location. Don’t change the delivery day or time, our food is sent frozen and must stay that way.
7. Save your preferences. That’s it. Your instructions will be sent directly to the driver’s handheld device.

A note from us:

We know this is an extra step, but it makes all the difference.

It’s the best way to make sure your dog or cat’s food arrives safely, just as we made it:

Fresh, frozen, and full of goodness.

If you need help or get stuck, we’re here. Just contact us and we’ll guide you through it.

Thank you for being part of LUNA & me

Together, we’re making fresh feeding simple, safe, and stress-free

Our delivery schedule changes around the annual bank holidays.

Stay up to date with alterations to our delivery schedule during national bank holidays by subscribing to our newsletter. This service ensures that you receive timely notifications directly in your email inbox, enabling you to remain well-informed.

Good Friday & Easter Monday (Friday 3rd & Monday 6th April 2026)

Tuesday 31st March
 Normal Service, Last day for two-day service

Wednesday 1st April
 Limited Dispatch, Order by 12 noon (no two-day service)

Thursday 2nd April
 No service

Friday 3rd April
 Closed, No service, Good Friday

Monday 6th April
 Closed, No service, Easter Monday

Tuesday 7th April
 Normal Service, allowing for a large volume of orders

Early May Bank Holiday (Monday 4th May 2026)

Tuesday 28th April
Normal Service, Last day for two-day service

Wednesday 29th April
Normal Service, No two-day service

Thursday 30th April
Limited Dispatch, Order by 12 noon (no two-day service)

Friday 1st May
No service

Monday 4th May
Closed, No Service, Early May Bank Holiday

Tuesday 5th May
Normal Service, allowing for a large volume of orders

Spring Bank Holiday (Monday 25th May 2026)

Tuesday 19th May
Normal Service, Last day for two-day service

Wednesday 20th May
Normal Service, No two-day service

Thursday 21st May
Limited Dispatch, Order by 12 noon (no two-day service)

Friday 22nd May
No service

Monday 25th May
Closed, No Service, Spring Bank Holiday

Tuesday 26th May
Normal Service, allowing for a large volume of orders

Summer Bank Holiday (Monday 31st August 2026)

Tuesday 25th August
Normal Service, Last day for two-day service

Wednesday 26th August
Normal Service, No two-day service

Thursday 27th August
Limited Dispatch, Order by 12 noon (no two-day service)

Friday 28th August
No service

Monday 31st August
Closed, No Service, Spring Bank Holiday

Tuesday 1st September
Normal Service, allowing for a large volume of orders

Christmas Day & Boxing Day (Friday 25th & Monday 28th December 2026)
New Year's Day (Friday 1st January 2027)

Tuesday 22nd December
Normal Service, Last day for two-day service

Wednesday 23rd December
Limited Dispatch, Order by 12-noon (No two-day service)

Thursday 24th December
Closed, No Service, Christmas Eve

Friday 25th December
Closed, No Service, Christmas Day

Monday 28th December
Closed, No Service, Boxing Day (substitute day)

Tuesday 29th December
Normal Service, allowing for a large volume of orders - Last day for two-day service

Wednesday 30th December
Limited Dispatch, Order by 12-noon (No two-day service)

Thursday 31st December
Closed, No Service, New Year's Eve

Friday 1st January
Closed, No Service, New Year's Day

Monday 4th January
Normal Service, allowing for a large volume of orders

We can ship to virtually anywhere within the UK. Note however that there are restrictions on some geographic locations as outlined below.
Postcodes: AB, IV, PA (mainland) & PH (mainland): 2 day delivery (delivery Wednesday, Thursday (only). Delivery calculated at checkout.
Postcode BT: Unable to deliver.
Postcode GY: Unable to deliver.
Postcode IM: Unable to deliver.
Postcode JE: Unable to deliver.
Postcode ZE: Unable to deliver.
Ireland: Unable to deliver.
Isle of Wight (PO30-PO41): (delivery Wednesday, Thursday only). Delivery calculated at checkout please contact us.
Postcodes PA & PH (Islands): Unable to deliver.

To ensure that your order remains safe during transit we have a minimum order weight of 5kgs.
We are unable to despatch orders of less than 5kgs, sorry! You may however, live near a LUNA & me stockist. Please see our stockist page for more information.