5kgs+ Delivery = £5.95
5kgs+ Delivery to Restricted Locations = calculated at checkout.

We deliver through DPD with their handy text and email updates, time slot and delivery confirmation.

Your order will arrive on Tuesday through to Friday (excluding on bank or public holidays).
Next-Day Delivery on orders placed by 1pm Monday-Thursday. Orders placed Friday, Saturday or Sunday are delivered on Tuesday.

Orders placed Friday, Saturday or Sunday, delivered on Tuesday.

If you need your order delivered on a specified day (Tuesday through to Friday), use customer notes in your shopping bag.
Some addresses are harder to reach for our couriers, please check Restrictions for more information.

Whilst we always aim for next-day delivery please note, next-day delivery cannot be guaranteed.

On rare occasions your delivery may be delayed; our food-safe boxes keep our food fresh for 3-4 days whilst in transit.

To keep your pet’s food safe, frozen, and where it belongs, at your door.

At LUNA & me, every box is packed with love, frozen for freshness, and sent out with care.

But once it leaves our hands, only you can tell DPD what to do at your doorstep.

They won’t take instructions from us, and they don’t always knock or wait.

That’s why it’s essential to set your delivery preferences directly in the DPD app.

Why this matters:

1. Frozen food can’t wait on a doorstep
2. Stolen parcels are on the rise
3. We can’t replace lost or spoiled deliveries if instructions aren’t added via the app

What to do (it only takes a minute):

1. Download the DPD App
2. iPhone
3. Android
4. Log in or create your account. Use the same email and phone number you used at checkout.
5. Find your upcoming delivery. Tap your LUNA & me order in the app or via your DPD tracking link.
6. Add clear delivery instructions. Choose a safe place (shed, porch, box, etc.) Upload a photo of your home to help the driver to pinpoint your location. Don’t change the delivery day or time, our food is sent frozen and must stay that way.
7. Save your preferences. That’s it. Your instructions will be sent directly to the driver’s handheld device.

A note from us:

We know this is an extra step, but it makes all the difference.

It’s the best way to make sure your dog or cat’s food arrives safely, just as we made it:

Fresh, frozen, and full of goodness.

If you need help or get stuck, we’re here. Just contact us and we’ll guide you through it.

Thank you for being part of LUNA & me

Together, we’re making fresh feeding simple, safe, and stress-free

Our delivery schedule changes around the annual bank holidays.

Stay up to date with alterations to our delivery schedule during national bank holidays by subscribing to our newsletter. This service ensures that you receive timely notifications directly in your email inbox, enabling you to remain well-informed.

Christmas Day & Boxing Day (Thursday 25th & Friday 26th December 2025)

Monday 22nd December
 Limited Dispatch, Last day for two-day service

Tuesday 23rd December
 Restricted Dispatch, Order by 12 noon (no two-day service)

Wednesday 24th December
 Closed, No service

Thursday 25th December
 Closed, No service, Christmas Day

Friday 26th December
 Closed, No service, Boxing Day

Monday 29th December
 Limited Dispatch, Last day for two-day service

Tuesday 30th December
 Restricted Dispatch, Order by 12 noon (no two-day service)

Wednesday 31st December
 Closed, No service, New Year's Eve

Thursday 1st January
 Closed, No service, New Year's Day

Friday 2nd January
 No service

Monday 5th January
 Normal service, allowing for a large volume of orders

We can ship to virtually anywhere within the UK. Note however that there are restrictions on some geographic locations as outlined below.
Postcodes: AB, IV, PA (mainland) & PH (mainland): 2 day delivery (delivery Wednesday, Thursday (only). Delivery calculated at checkout.
Postcode BT: Unable to deliver.
Postcode GY: Unable to deliver.
Postcode IM: Unable to deliver.
Postcode JE: Unable to deliver.
Postcode ZE: Unable to deliver.
Ireland: Unable to deliver.
Isle of Wight (PO30-PO41): (delivery Wednesday, Thursday only). Delivery calculated at checkout please contact us.
Postcodes PA & PH (Islands): Unable to deliver.

To ensure that your order remains safe during transit we have a minimum order weight of 5kgs.
We are unable to despatch orders of less than 5kgs, sorry! You may however, live near a LUNA & me stockist. Please see our stockist page for more information.