Trainee Customer Experience Administrator

27th March 2024

• Join our rapidly growing team at LUNA & me as a Trainee Customer Experience Administrator.

  Are you ready to be part of an exciting chapter in LUNA & me's journey? As we continue to experience unprecedented growth and expansion, we are seeking a dynamic and enthusiastic individual to join our vibrant team. This role isn't just a job; it's an opportunity to be at the heart of a forward-thinking company, where you can make a significant contribution to our future success.

  At LUNA & me, we're more than just a pet food company; we're a passionate community dedicated to providing the best for our beloved pets. If you share our values and are passionate about delivering exceptional customer experiences, we want you to be a part of our team.

  As a Trainee Customer Experience Administrator based at LUNAland our HQ in Beaminster, Dorset, you'll embark on a journey with the UK's highest-rated pet food brand. Your mission will be to ensure outstanding customer experiences by placing customer satisfaction at the forefront of everything we do.

  If you have a love for animals, enjoy making customers happy, and are eager to dive into the digital realm with IT agility, this opportunity is perfect for you!

  Your Role:

  • Dive confidently into administrative tasks, demonstrating IT finesse.
  • Facilitate smooth and effective communication within our team and with our valued customers.
  • Showcase exceptional organisational skills, ensuring no task goes unnoticed.
  • Embrace the challenges of our dynamic environment with enthusiasm.
  • Proactively seek and implement improvements, contributing to departmental development.
  • Master technology tools and systems to enhance operational efficiency.
  • Demonstrate excellent written communication skills with attention to detail.
  • Analyse data and leverage IT skills to elevate the customer experience.
  • Maintain operational efficiency by adhering to procedures and optimising tasks.
  • Adapt swiftly to changes, using IT tools to stay ahead.
  • Handle escalated queries with professionalism and resolve.
  • Collaborate closely with the Distribution Team, supporting order processing and courier label generation.

  You're the Perfect Fit if You:

  • Are comfortable with Apple and demonstrate adaptability with computers.
  • Possess exceptional organisational and time management skills.
  • Have IT skills and are familiar with the e-commerce landscape.
  • Have a track record of exceeding targets and a result-oriented approach.
  • Take initiative in resolving customer issues with IT solutions.
  • Provide high-level administrative support with meticulous attention to detail.
  • Excel in strategic thinking and thrive in a collaborative environment.
  • Can troubleshoot and multitask with ease.
  • Communicate effectively, engaging customers and team members.

  What We Offer:

  • A dynamic role in a fast-growing company with opportunities for personal and professional development.
  • Full-time, permanent position.
  • Salary range: £20,000.00-£23,000.00 per year.
  • Benefits including company pension, employee discount, on-site parking, and bonus scheme.
  • 8-hour shifts, Monday to Friday.

  Preferred Qualifications:

  • A-Level or equivalent (preferred).
  • Experience: Customer support (preferred), Administrative experience (preferred), Office experience (preferred).

  Join our dynamic and rapidly expanding team, where you'll have the chance to shape your role and grow professionally. If you're enthusiastic about bringing your skills to our team, apply now through Indeed, and together we can continue providing our LUNA & me family with a lifetime of health and happiness for their pets.

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