Save on all things LUNA & me (yes, we mean dog, cat + treats!) when you choose On Repeat.
Choose your LUNA & me favourites, select On Repeat, and save 5% on every product, every time. It’s that simple.
Choose the delivery frequency that suits your lifestyle. We’ll send you an email reminder before each delivery.
Pay only when you order. Update, pause or cancel any time. Enjoy free delivery on orders 25kgs and over.
What is LUNA & me On Repeat?
On Repeat is a personalised recurring order and should not be confused with a rigid subscription.
On Repeat offers you the ultimate in flexibility; because On Repeat puts you in control.
Add any product to On Repeat, allowing you to create your own order, specific to the needs and preferences of your pet.
It’s simple - you choose which of your pet’s favourite products you want On Repeat and tell us how often you want to receive them, and we’ll take it from there. The service is easy to use, and you can make any changes, pause or cancel items online whenever you need. What’s more, you’ll receive 5% off every On Repeat order!
How do I create an On Repeat order?
On Repeat is easy, and you can do so whilst browsing on a product page. To get started, simply select the On Repeat option for your desired item, select your preferred delivery frequency and then check out as usual. Your On Repeat will then be set for future orders of your items.
What happens once you have On Repeat?
Once you have On Repeat, you’ll receive an email confirming your order. To manage your future orders, your On Repeat schedule, and your On Repeat account details please visit your account on our website, selecting 'Manage On Repeat'.
Your first order will be placed as normal and arrive in the time stated in our delivery schedule. Then we’ll place all future orders automatically, according to your selected frequency, and you’ll only be billed on the day your order processes. These future orders will be delivered by DPD with our next-day delivery service*. Delivered Tuesday through to Friday (*except on Bank Holidays or if you live in a two-day delivery zone).
We’ll send you an email reminder 3 days before each future On Repeat order is due to be placed so you know it’s coming. You can change, pause or cancel On Repeat at any time.
You’ll also receive emails with important information related to your On Repeat account, such as if your item is discontinued, if you cancel an On Repeat item, and confirmation when an order is placed successfully.
We may change the price of our goods from time to time and should we do so your email reminder 3 days before each future On Repeat order will provide you with an opportunity to make changes or cancel On Repeat.
How regularly can I schedule On Repeat orders for?
There’s a minimum of 1 week between orders and a maximum of 12 weeks and you can set up more than one On Repeat order so the service is very flexible.
Will my On Repeat orders arrive faster?
Once On Repeat is set up, all future On Repeat orders are delivered using our next-day delivery service and will arrive in the time shown on our website delivery page. Please check our website for updates on delivery timings. On Repeat orders will arrive via DPD.
Remember, we need to prepare your On Repeat order, the day the order is placed is normally the day your order is despatched, with delivery the following day. However, On Repeat orders follow the same delivery schedule as online orders and are delivered to you Tuesday through to Friday.
Is there a minimum or maximum number of items I can order with On Repeat?
You can order as many items as you like. However, our minimum order quantity of 5kgs still apply. This minimum order quantity of 5kgs is so we can keep your food safe whilst in transit.
How do I make changes, Cancel / Pause my On Repeat orders?
LUNA & me On Repeat is very easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel by visiting the 'Manage On Repeat' section of your LUNA & me account. Please note it may take up to 24 hours for any changes or cancellations to be processed.
Change an order date: To change your next order date, just visit the 'Manage On Repeat' section within your account and click the 'Change Date' button to the right of the next order date then select a new date for your order. This will change the date for your next On Repeat order.
Skip a delivery: To skip an On Repeat order, please visit the 'Manage On Repeat' section within your account and click the 'Manage Upcoming Orders' tab. Your next 7 orders will be listed. Move to the right and select the Skip Order section. This will skip the entire order.
Change the frequency of deliveries: To change the delivery frequency for an item in your On Repeat order, please visit the 'Manage On Repeat' section within your account. The current delivery frequency is displayed next to each of your On Repeat orders. To change the delivery frequency for your On Repeat order, simply click the 'Change Frequency' dropdown next to the order you would like to change and select the frequency you desire from the menu. Making changes to the frequency of your On Repeat does not automatically change the next order date.
Send an order now: To send a On Repeat order now, just visit the 'Manage On Repeat' section within your account and click the 'Edit Order Date' button to the right of the next delivery date then select a new date for your order. This will change the date for your next On Repeat order. For an order to process on the same day your changes must be made before 11am.
Cancel or Pause LUNA & me On repeat: To pause your On Repeat, please visit the 'Manage On Repeat' section within your account and click the 'Pause' link to the right of the order you wish to pause. You’ll be prompted that all future orders will be skipped until the schedule is resumed.
How do I make changes to my On Repeat account information?
To check or make changes to your On Repeat account information, please visit the 'Manage On Repeat' section located within your account.
To change your delivery address for an order, click the 'View Addresses' link located directly below the current delivery details. Select a previous delivery address from the dropdown menu or create a new one to add to your account. This address will apply to all future On Repeat orders, unless you make changes.
You’ll need to press 'Save' and confirm that your updated information saved successfully. We ask that you allow up to 24 hours for changes or cancellations to be processed.
How do I view my future deliveries?
Your next scheduled orders will be listed in the 'On Repeat' section of your LUNA & me account.
Can I add items to my next order with an existing On Repeat?
Yes, you can. To do so, you must first login to your account. Find the item you wish to add to your order on the product pages on our website, click the On Repeat button. Clicking this button will give you the option to add the item to an existing On Repeat.
What types of payment are accepted for On Repeat?
All of our On Repeat orders require a credit or debit card payment. We’re afraid we can’t accept other payment forms, such as PayPal for these orders.
How do I change or update my card information?
To change or update payment card details, log into your account and 'Manage On Repeat' open the 'Payment Information' tab. Your default payment card information will be displayed, this is the card we use to process your On Repeat order.
To update your payment card, click the 'Edit' link, enter your new payment card information and click 'Save'. When your new payment card details are displayed these have saved. We will use the new default payment card information to process your order.
Please remember it is very important for you to 'Manage On Repeat' keeping the information you rely upon for safe delivery of your order up-to-date at all times.
We try whenever possible to assist you in managing your On Repeat account, however, we are unable to make changes on your behalf.