On Repeat

On Repeat offers you the ultimate in flexibility; because On Repeat puts you in control.

Add any product to On Repeat, allowing you to create your own order, specific to the needs and preferences of your pet.

It’s simple - you choose which of your pet’s favourite products you want On Repeat and tell us how often you want to receive them, and we’ll take it from there. The service is easy to use, and you can make any changes, pause or cancel items online whenever you need. What’s more, you’ll receive 5% off every On Repeat order!

On Repeat is easy, and you can do so whilst browsing on a product page. To get started, simply select the On Repeat option for your desired item, select your preferred delivery frequency and then check out as usual. Your On Repeat will then be set for future orders of your items.

Once you have On Repeat, you’ll receive an email confirming your order. To manage your future orders, your On Repeat schedule, and your On Repeat account details please visit your account on our website, selecting 'Manage On Repeat'.

Your first order will be placed as normal and arrive in the time stated in our delivery schedule. Then we’ll place all future orders automatically, according to your selected frequency, and you’ll only be charged on the day your order processes. These future orders will be delivered by DPD / DHL with our next-day delivery service*. Delivered Tuesday through to Friday (*except on Bank Holidays or if you live in a two-day delivery zone).

We’ll send you an email reminder three days before each future On Repeat order is due to be placed so you know it’s coming. You can change On Repeat at any time.

You’ll also receive emails with important information related to your On Repeat account, such as if your item is discontinued, if you cancel an On Repeat item, and confirmation when an order is placed successfully.

LUNA & me reserve the right to make changes to our product pricing which we may implement from time to time.

There’s a minimum of 1 week between orders and a maximum of 12 weeks and you can set up more than one On Repeat order so the service is very flexible.

Once On Repeat is set up, all future On Repeat orders are delivered using our next-day delivery service and will arrive in the time shown on our website delivery page. Please check our website for updates on delivery timings. On Repeat orders will arrive via DPD / DHL.

Remember, we need to prepare your On Repeat order, the day the order is charged is normally the day your order is despatched, with delivery the following day. However, On Repeat orders follow the same delivery schedule as online orders and are delivered to you Tuesday through to Friday.

You can order as many items as you like. However, our minimum order quantity of 5kgs still apply. This minimum order quantity of 5kgs is so we can keep your food safe whilst in transit.

LUNA & me On Repeat is very easy to manage. You can change your next order date, skip an order, change your selected frequency, or deactivate by visiting the 'Manage On Repeat' section of your LUNA & me account. Please note it may take up to 24 hours for any changes or deactivations to be processed.

Change an order date: To change your next order date, just visit the 'Manage On Repeat' section within your account and select Manage your Orders. Then select Edit on one of your items and select the Next charge date. A calendar will appear allowing you to select a new date. If you have other items on the schedule then tick Update Other Orders and confirm by clicking the Update Next Charge Date button. Done!

Skip a delivery: To skip an On Repeat order, just visit the 'Manage On Repeat' section within your account and select Manage your Orders. Then select Edit on one of your items and select the Skip Delivery. To skip the entire order select Skip Delivery on each item.

Change the frequency of deliveries: To change the delivery frequency for an item in your On Repeat order, just visit the 'Manage On Repeat' section within your account and select Manage your Orders. Then select Edit on one of your items and select the Delivery schedule. Options will appear allowing you to select a new frequency. If you have other items on the schedule then tick Update Other Orders and confirm by clicking the Update button.

Send an order now: To send an On Repeat order now please contact us where we will be able to assist you.

Cancel or Pause LUNA & me On repeat: To pause or cancel your On Repeat, please visit the 'Manage On Repeat' section within your account and click Deactivate. All future orders will be skipped until the schedule is reactivated.

To check or make changes to your On Repeat account information, please visit the 'Manage On Repeat' section located within your account.

To change your delivery address for an order, click the 'Manage Delivery Address' link. Select a previous delivery address from the dropdown menu or create a new one to add to your account. This address will apply to all future On Repeat orders, unless you make changes.

You’ll need to press 'Save' and confirm that your updated information saved successfully. We ask that you allow up to 24 hours for changes or cancellations to be processed.

Your next scheduled orders will be listed in the 'Upcoming Deliveries' section of your LUNA & me account.

Yes, you can. To add a product to your On Repeat, just visit the 'Manage On Repeat' section within your account and select Manage your Orders. Select Add Product, find your product using the 'search for a product to add' input and click Select.

All of our On Repeat orders require a credit or debit card payment. We’re afraid we can’t accept other payment forms, such as PayPal for these orders.

To change or update payment card details, log into your account and 'Manage On Repeat' open the 'Saved Cards' tab. Your default payment card information will be displayed, this is the card we use to process your On Repeat order.

To update your payment card, click the 'Edit Payment Method' link and select 'Send Update Email'. When you receive this email you can then proceed to update your card details.

Please remember it is very important for you to 'Manage On Repeat' keeping the information you rely upon for safe delivery of your order up-to-date at all times.

We try whenever possible to assist you in managing your On Repeat account, however, we are unable to make changes on your behalf.

LUNA & me | perks On Repeat Programme

Welcome to the Terms & Conditions (‘Terms’) for LUNA & me Recurring Ordering (‘On Repeat’) subscription programme. These Terms are between you and LUNA & me, and govern our respective rights and obligations. The Terms constitute the entire agreement between you and LUNA & me related to Recurring Orders. Please note that your use of LUNA & me website is also governed by our Terms of Use and Privacy Policy https://www.lunaandme.com/pages/terms, as well as all other applicable terms, conditions, limitations and requirements The LUNA & me website, all of which (as changed over time) are incorporated into these Terms. By placing a recurring order, you accept these terms, conditions, limitations and requirements.

Benefits: When you checkout on https://www.lunaandme.com/ with a Recurring Order, you are signing up for continuous deliveries of those products and may select how often you would like your product(s) delivered to you. You may change your periodic delivery schedule at any time (including on a one-time basis), as well as your delivery address, payment method, and products included in the programme. You may also be eligible to save an additional percentage off the RRP listed.

Recurring Order benefits are discussed above and are part of these Terms. LUNA & me reserves the right to change the benefits, including the discount amounts and eligibility used to determine discount amounts, at any time in its sole discretion. All changes will apply to future orders, including for current subscriptions.

Participation Requirements & Notification: In order to sign up for Recurring Orders, you must have a LUNA & me account including a valid e-mail address and saved credit card on file. You may sign up by creating an account here: https://www.lunaandme.com/account/login

When you place your initial order for a product and join in our Recurring Order programme, you will receive a notice that your On Repeat has been created and your first order will be processed. Your first order will be processed immediately, and your selected payment method will be charged at the time the order is placed. Your Recurring Order will thereafter automatically create a new order according to your chosen delivery schedule, until you cancel.

For subsequent Recurring Orders, you will receive a pre-charge email notification reminding you of your upcoming shipment, the period available to make changes to your order and the scheduled order process date. You can edit or cancel your order anytime before 11:59PM the day preceding your designated order process date (i.e., the day prior to your order process date). If you do not cancel the order before the day prior to your order process date, your order will be authorised.

Any Recurring Order product returns are subject to LUNA & me’s returns policy - https://www.lunaandme.com/pages/terms.

Payment Authorisation: By placing a Recurring Order, you authorise LUNA & me to charge the credit card you provided for subsequent subscription orders until you cancel your Recurring Order. Unless modified by you, the credit card you used to set up the initial Recurring Order will be charged for subsequent orders. Subsequent orders will be charged the day the order is placed and forwarded to distribution for processing.

The total cost charged to your payment card for each recurring order will be the cost of the item on the day that order is processed, plus any applicable VAT and delivery charges. If your payment card is declined at the time of order placement, your order will not be placed. You will be notified by email that your payment has failed and you will need to update your payment information. Once your payment information is corrected, your order will be processed.

Valid payment cards are the only payment method accepted for recurring purchases.

Cancellation: If you no longer wish to receive recurring orders, you can deactivate at any time in the My Account section, under Manage On Repeat. Deactivating will stop all future orders and you will lose all current discounts. Cancellations must be received by 11:59PM the night before a Recurring Order is to be placed.  You can cancel through the Manage On Repeat section or by contacting us at hello@lunaandme.com

Agreement Changes: We may, in our sole discretion, change these Terms & Conditions, LUNA & me’s general Terms of Use and Privacy Policy, as well as all other applicable terms, conditions, limitations and requirements on https://www.lunaandme.com website, without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. Your continued participation after we change these terms constitutes your acceptance of the changes. If you do not agree to any changes, you must deactivate your recurring order.