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On Repeat

On Repeat

Save on all things LUNA & me (yes, we mean dog, cat + treats!) when you choose On Repeat.

Shop in the name of love

Choose your LUNA & me favourites, select On Repeat, and save 5% on every product, every time. It’s that simple.

WORKS LIKE MAGIC

Choose the delivery frequency that suits your lifestyle. We’ll send you an email reminder before each delivery.

Sit Back & Relax

Pay only when you order. Update, pause or cancel any time. Enjoy free delivery on orders 25kgs and over.

FAQ'S

What is LUNA & me On Repeat?

On Repeat is a personalised recurring order and should not be confused with a rigid subscription.

On Repeat offers you the ultimate in flexibility; because On Repeat puts you in control.

Add any product to On Repeat, allowing you to create your own order, specific to the needs and preferences of your pet.

It’s simple - you choose which of your pet’s favourite products you want On Repeat and tell us how often you want to receive them, and we’ll take it from there. The service is easy to use, and you can make any changes, pause or cancel items online whenever you need. What’s more, you’ll receive 5% off every On Repeat order!

How do I create an On Repeat order?

On Repeat is easy, and you can do so whilst browsing on a product page. To get started, simply select the On Repeat option for your desired item, select your preferred delivery frequency and then check out as usual. Your On Repeat will then be set for future orders of your items.

What happens once you have On Repeat?

Once you have On Repeat, you’ll receive an email confirming your order. To manage your future orders, your On Repeat schedule, and your On Repeat account details please visit your account on our website, selecting 'Manage On Repeat'.

Your first order will be placed as normal and arrive in the time stated in our delivery schedule. Then we’ll place all future orders automatically, according to your selected frequency, and you’ll only be charged on the day your order processes. These future orders will be delivered by DPD / DHL with our next-day delivery service*. Delivered Tuesday through to Friday (*except on Bank Holidays or if you live in a two-day delivery zone).

We’ll send you an email reminder three days before each future On Repeat order is due to be placed so you know it’s coming. You can change On Repeat at any time.

You’ll also receive emails with important information related to your On Repeat account, such as if your item is discontinued, if you cancel an On Repeat item, and confirmation when an order is placed successfully.

LUNA & me reserve the right to make changes to our product pricing which we may implement from time to time.

How regularly can I schedule On Repeat orders for?

There’s a minimum of 1 week between orders and a maximum of 12 weeks and you can set up more than one On Repeat order so the service is very flexible.

Will my On Repeat orders arrive faster?

Once On Repeat is set up, all future On Repeat orders are delivered using our next-day delivery service and will arrive in the time shown on our website delivery page. Please check our website for updates on delivery timings. On Repeat orders will arrive via DPD / DHL.

Remember, we need to prepare your On Repeat order, the day the order is charged is normally the day your order is despatched, with delivery the following day. However, On Repeat orders follow the same delivery schedule as online orders and are delivered to you Tuesday through to Friday.

Is there a minimum or maximum number of items I can order with On Repeat?

You can order as many items as you like. However, our minimum order quantity of 5kgs still apply. This minimum order quantity of 5kgs is so we can keep your food safe whilst in transit.

How do I make changes to my On Repeat orders?

LUNA & me On Repeat is very easy to manage. You can change your next order date, skip an order, change your selected frequency, or deactivate by visiting the 'Manage On Repeat' section of your LUNA & me account. Please note it may take up to 24 hours for any changes or deactivations to be processed.

Change an order date: To change your next order date, just visit the 'Manage On Repeat' section within your account and select Manage your Orders. Then select Edit on one of your items and select the Next charge date. A calendar will appear allowing you to select a new date. If you have other items on the schedule then tick Update Other Orders and confirm by clicking the Update Next Charge Date button. Done!

Skip a delivery: To skip an On Repeat order, just visit the 'Manage On Repeat' section within your account and select Manage your Orders. Then select Edit on one of your items and select the Skip Delivery. To skip the entire order select Skip Delivery on each item.

Change the frequency of deliveries: To change the delivery frequency for an item in your On Repeat order, just visit the 'Manage On Repeat' section within your account and select Manage your Orders. Then select Edit on one of your items and select the Delivery schedule. Options will appear allowing you to select a new frequency. If you have other items on the schedule then tick Update Other Orders and confirm by clicking the Update button.

Send an order now: To send an On Repeat order now please contact us where we will be able to assist you.

Cancel or Pause LUNA & me On repeat: To pause or cancel your On Repeat, please visit the 'Manage On Repeat' section within your account and click Deactivate. All future orders will be skipped until the schedule is reactivated.

How do I make changes to my On Repeat account information?

To check or make changes to your On Repeat account information, please visit the 'Manage On Repeat' section located within your account.

To change your delivery address for an order, click the 'Manage Delivery Address' link. Select a previous delivery address from the dropdown menu or create a new one to add to your account. This address will apply to all future On Repeat orders, unless you make changes.

You’ll need to press 'Save' and confirm that your updated information saved successfully. We ask that you allow up to 24 hours for changes or cancellations to be processed.

How do I view my future deliveries?

Your next scheduled orders will be listed in the 'Upcoming Deliveries' section of your LUNA & me account.

Can I add items to my next order with an existing On Repeat?

Yes, you can. To add a product to your On Repeat, just visit the 'Manage On Repeat' section within your account and select Manage your Orders. Select Add Product, find your product using the 'search for a product to add' input and click Select.

What types of payment are accepted for On Repeat?

All of our On Repeat orders require a credit or debit card payment. We’re afraid we can’t accept other payment forms, such as PayPal for these orders.

How do I change or update my card information?

To change or update payment card details, log into your account and 'Manage On Repeat' open the 'Saved Cards' tab. Your default payment card information will be displayed, this is the card we use to process your On Repeat order.

To update your payment card, click the 'Edit Payment Method' link and select 'Send Update Email'. When you receive this email you can then proceed to update your card details.

Important!

Please remember it is very important for you to 'Manage On Repeat' keeping the information you rely upon for safe delivery of your order up-to-date at all times.

We try whenever possible to assist you in managing your On Repeat account, however, we are unable to make changes on your behalf.