Got Questions? We have the answers! If you can't find what you are looking for, send us an email.
We do our best to get back to you quickly. Our team is available Monday-Friday 9am-5pm.

Products

What are LUNA & me Patties?

Are LUNA & me recipes complete?

What is the difference between SuperBlends, Working Dog, Bare, RawBlends and Naturals?

What goes into LUNA & me SuperBlends Recipes?

What goes into LUNA & me Puppy Working Dog Recipes?

What goes into LUNA & me Adult Working Dog Recipes?

What goes into LUNA & me Bare Recipes?

What goes into LUNA & me RawBlends Recipes?

What goes into LUNA & me Naturals Recipes?

Raw Bones?

Why do LUNA & me recommend fruit & vegetables for dogs?

Why does the food sometimes look, smell or feel different?

Why are LUNA & me meals frozen?

Packaging

Closing the Loop?

Patties?

Mince?

Cold Box?

Cardboard & Paper?

Can I Return my Packaging?

Kitchen

Sourcing?

Transportation to our Kitchen?

Production?

Safety?

Storage & Despatch?

Online Ordering & Home Delivery

Do you deliver products outside of the UK?

Can I order online and have the items sent to my local stockist?

Can I order online and have the items sent to a different address?

Can I choose my delivery day?

How much fits into a box?

Delivery Information?

I have received my delivery?

On Repeat

What is LUNA & me On Repeat?

How do I create an On Repeat order?

What happens once you have On Repeat?

How regularly can I schedule On Repeat orders for?

Will my On Repeat orders arrive faster than standard orders?

Is there a minimum or maximum number of items I can order with On Repeat?

How do I make changes, Cancel / Pause my On Repeat orders?

How do I make changes to my On Repeat account information?

How do I view my future deliveries?

Can I add items to my next order with an existing On Repeat?

What types of payment are accepted for On Repeat?

How do I change or update my card information?

Getting Started

Can I feed Raw and Dry together?

How do I measure or weigh the food?

Feeding Instructions?

Feeding guidelines?

How do I store LUNA & me food?

How do I store LUNA & me Treats?

How do I store LUNA & me Raw Bones?

How do I thaw LUNA & me food?

Can I thaw & refreeze the food?

Can I thaw food in the Microwave?

Do I need to feed supplements to make the raw diet complete?

How do I know how much to feed my dog?

Can you recommend a menu plan for my dog or cat?

Can I feed LUNA & me to my puppy?

Feeding the Feline

What are the differences between raw diet for dogs and cats?

What menu items to do suggest for cats?

Do I need to feed supplements to make the raw diet complete?

Can I feed LUNA & me to my Kitten?

Wellbeing

How can a raw diet help my dog or cat achieve a healthy weight?

My dog or cat has allergies, how will a raw diet help?

My dog/cat has anal gland issues. Can a raw diet help?

My dog has pancreatitis. Can I feed raw?

Breeding

Can I feed LUNA & me to my pregnant dog or cat?

Sale

Unavailable

Sold Out